800-556-5131 or 360-446-5348
We provide product support services for registered owners of Grooming Business in a Box® books / CD’s. When you purchase these products direct from Find A Groomer Inc., you are automatically registered.
If you have purchased one of these products used from a previous owner you may contact us and we will attempt to assist you.
All four Grooming Business in a Box® books (with CD’s) have unique digital files stored on accompanying CD’s or USB flash drives (available optionally in 2016 forward). The digital files include Excel® spreadasheets, Word® and PDF documents, JPG artwork and SmartDraw® floor plans. Use the Products link here to access detailed information about each CD including a list of all digital files.
We provide Word and Excel files in 2003 format to assist those users still using older versions of Word and Excel. All are upwardly compatible with newer versions of these programs.
MAC users: You should have no problem using these files as long as you have a compatible program that runs Excel and Word files on a MAC.
Pet Grooming Business Helper & Sampler uses spreadsheets extensively. We use protection tools provided by spreadsheet programs to prevent users from making changes to our spreadsheets. Even changing one formula can be catastrophic to our financial statement accuracy. However, some advanced users may want to change text labels, such as renaming “Service Income” to “Boarding Income,” or perhaps renaming operating expenses, such as “Telephone” to “Phone and Internet.” Therefore we do allow you to remove spreadsheet protection with this warning, we suggest you only change text labels if absolutely required by you, and never change any formulas!
To release spreadsheet protection Excel will ask for a password we assigned. It is the word, “Poodle” and it may be case sensitive.
Beginning in 2016 we greatly reduced the availability of our grooming consultation services we have provided since 1990. We give first priority to over 3,000 existing clients who have previously used our consultation services. You are welcome to call or email a request for our consultation services and we will let you know our availability. Our rate is $75.00 an hour with a 30 minute minimum charge. Rarely do clients need more than 30 to 60 minutes per incident.
We do still write pet care industry business plans for clients, but on a limited basis by appointment. Fees begin at $1,500 which includes 5 hours of telephone consultation to collect the information we need about your projects, goals and many other facets of your pet care operation. We then spend at least 40 to 60 hours word processing and compiling your financial spreadsheets. The fee includes two final copies of your printed business plan. You also receive a copy of the Business Plan Helper & Sampler product with all the digital files we completed on your behalf. We have written over 650 plans for pet industry members in the last 20 years.
Please call our office or send us an email and we will attempt to verify your registered owner status and arrange a replacement. There may be a nominal fee to postal mail a replacement CD or flash drive. If you require the user guide printed manuals as well there will be an additional charge.
We are working on a 2018 revised and updated edition in e-book format.
Not yet. We may release them as e-books in the second half of 2018, we are hoping for October.